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PostPosted: Wed Dec 13, 2017 5:24 pm 
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Mid 2010 iMac 21.5 inch Core i3 @ 3.06 GHZ ...Mail causes beachball every time. Two accounts, icloud and Gmail IMAP. What are the current best things to try to resolve this?


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PostPosted: Wed Dec 13, 2017 6:29 pm 
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Quit Mail, disconnect from internet, start Mail... any beachball?


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PostPosted: Wed Dec 13, 2017 7:59 pm 
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...and if there is no improvement with BD's suggestion, icloud and Gmail may be trying to sync your stuff back to their respective servers.

In Mail Pref --> Accounts, you have a choice to enable each account. If you deselect them, that leaves you with a blank page. You could do that and close/open Mail and then choose to enable only one and see if it hangs. If it doesn't, select and enable the other and observe that. This might at least help you identify the account that is hanging up your system.

10.11


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PostPosted: Thu Dec 14, 2017 9:19 am 
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BDAqua wrote:
Quit Mail, disconnect from internet, start Mail... any beachball?

Yes the beachball is still there.


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PostPosted: Thu Dec 14, 2017 11:56 am 
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Waiting to see your answer to Roam.


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PostPosted: Thu Dec 14, 2017 12:33 pm 
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roam wrote:
...and if there is no improvement with BD's suggestion, icloud and Gmail may be trying to sync your stuff back to their respective servers.

In Mail Pref --> Accounts, you have a choice to enable each account. If you deselect them, that leaves you with a blank page. You could do that and close/open Mail and then choose to enable only one and see if it hangs. If it doesn't, select and enable the other and observe that. This might at least help you identify the account that is hanging up your system.

10.11

Thanks roam. It makes little difference which account is disabled or enabled. Beachball continues.


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PostPosted: Thu Dec 14, 2017 12:38 pm 
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Apple Mail has Connection Doctor. Mail Menubar->Window


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PostPosted: Fri Dec 15, 2017 5:58 am 
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I tried many possible solutions offered here and around the net. Nothing worked....well nothing until I 'upgraded' to Sierra. That seems to have fixed whatever issue was going on with mail (at least for now). Not an elegant solution & I wasn't particularly delighted to move to Sierra but no current El Cap was available ...probably has more in common with James T. Kirk's Kobayashi Maru solution.


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PostPosted: Fri Dec 15, 2017 11:34 am 
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Was that El Cap a clone without a recovery partition, otherwise you could have reinstalled the OS from Recovery. Anyway glad your Mail is working again.


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PostPosted: Fri Dec 15, 2017 1:24 pm 
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roam wrote:
Was that El Cap a clone without a recovery partition, otherwise you could have reinstalled the OS from Recovery. Anyway glad your Mail is working again.

I didn't even think of recovery partition roam. That would have been the best first step. Two thoughts, I was working long distance and didn't have physical access to the machine. I did have access to a Time Machine back up but I wasn't certain how far to go back to get to a point when mail was working. I wish I had thought of the recovery option! Funny how moving forward in OS feels like moving in a less positive direction.


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PostPosted: Fri Dec 15, 2017 4:57 pm 
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I have Sierra on an external, not ready to move there completely yet, but it seems zippier than El Cap. So you're probably not the worse for it, plus you gain another year of support.


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PostPosted: Fri Dec 15, 2017 7:12 pm 
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I haven't noticed any new problems in Sierra that I haven't also noticed in El Cap. In my book you may as well be on Sierra for its 2019 expiration date, but everyone has different apps they use.


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PostPosted: Mon Dec 18, 2017 1:29 pm 
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Sorry to be so late, had troutle keeping mac running. :(

I know the problem is gone, bur did anybody on ASC recommend o[ening Console?All Messages, then starting Mail?

Did anybody recommend clearing caches, either with a Safe Boot or cache cleaner?


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PostPosted: Mon Dec 18, 2017 2:44 pm 
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BDAqua wrote:
Sorry to be so late, had troutle keeping mac running. :(

I know the problem is gone, bur did anybody on ASC recommend o[ening Console?All Messages, then starting Mail?

Did anybody recommend clearing caches, either with a Safe Boot or cache cleaner?

Hi BD. I always forget to look into console for clues. It is a bit challenging because the computer is NOT in front of me. No one suggested cleaning caches but that too is a good suggestion that I apparently overlooked. Maybe upgrading to Sierra caused the cache to be purged??? Mail in Sierra continues to work for now.

Is there a good way to clear caches? Does booting to Safe Boot automatically accomplish that?


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PostPosted: Mon Dec 18, 2017 4:41 pm 
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Yes, upgrading clears lots of caches, especially many of those persistent caches.

Not sure anymore what caches are cleaned by Safe Boot.

The cache cleaners OI use & am most familiar with re from this guy, he gas a sierras of them for all versions of OSX…

http://www.northernsoftworks.com/sierra ... eaner.html


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