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PostPosted: Mon Jul 14, 2014 3:24 pm 
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This is a MacBook belonging to a friend. He said a guest had "unplugged and replugged the power supply from the computer multiple times," and now, after restart, it gets as far as displaying the Apple logo before the beach ball of death appears... and never stops.

Any suggestions/questions?

Thanks!

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PostPosted: Mon Jul 14, 2014 3:38 pm 
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I would hold down command V at power on to startup in verbose mode. It may be repeating a particular message over and over, or it may be hanging after a particular message is displayed, both of which generally turn up helpful things during Google searches.

Have you tried holding down the shift key to boot into safe mode and see if that gets you anywhere?

If that's all unfruitful, you could try starting up in single user mode (hold command & s at power on) and typing the fsck command (it prompts you to type it) to see if it can fix whatever's gone wrong. It may say it can't fix the error, in which case you have to backup their data (using an OSX install on another disk, like a USB flash drive) and reformat/reinstall OSX.

It may be a disk error, in which case the verbose mode should be complaining about read errors, delayed writes, etc. for a dev/disk0s# device. In that case definitely backup the data ASAP, as the disk is in the process of failing, and every minute the system is turned on is another minute its coming closer to failing completely and losing all data. As a rule of thumb I don't trust any disk that has errors anymore, the platters/heads seem much more fragile now because every disk error I encounter ends (relatively quickly) in catastrophic failure.


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PostPosted: Mon Jul 14, 2014 3:46 pm 
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If 10.7.0 or later...

Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.


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PostPosted: Mon Jul 14, 2014 4:11 pm 
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Thanks, MonkeyBoy and BD. This is my first time hearing the term 'verbose mode.' I don't have access to the computer (my friend is 65 miles away). When he enters verbose mode, will it give him options for different tasks, or will he see only a command prompt?

Yeah, I told him to go into Safe Boot to run Disk Utility. He said it didn't work. That's why I came here. I've alerted him to your responses and sent a link so he can read them here.

Many thanks! I'll let you know if I hear anything.

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PostPosted: Mon Jul 14, 2014 4:22 pm 
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Verbose Mode will display most everything happening at bootup, likely the last entry could help us.

Do they have an Install Disc if less than 10.7.0?


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PostPosted: Mon Jul 14, 2014 6:03 pm 
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Hi, all. It's my wife's laptop that giving us the problems. Control V was helpful, and now we're stuck in the cycle of:

cheryl LMBP MDS [34] : (Error) : mdsync launch failed: (ipc/send) invalid destination port

At this time we do NOT have the original install CDs for OSX 5.8.1

I need an OSX, a new battery, bought a new hard drive but need an OSX to put on it.

Also, if anyone has Quark and Freehand which are now lost due to this crash, it would be much appreciated!

OR, if anyone's got a newer laptop they'd like to sell us, that could work too!

Thanks everybody!

'Uncle Roy' (no relation)


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PostPosted: Mon Jul 14, 2014 7:43 pm 
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Welcome aboard antland ! :welcome:

10.6, might be an option, $20 from Apple, but…

Snow Leopard/10.6.x Requirements...
 
General requirements
   * Mac computer with an Intel processor
    * 1GB of memory (I say 4GB at least, more if you can afford it)
    * 5GB of available disk space (I say 30GB at least)
    * DVD drive for installation
    * Some features require a compatible Internet service provider; fees may apply.
    * Some features require Apple’s MobileMe service; fees and terms apply.
 
Which apps work with Mac OS X 10.6?...
 
http://snowleopard.wikidot.com/

Call Apple Sales...in the US: 1-800-MY-APPLE. Or Support... 1-800-275-2273

Other countries...
http://support.apple.com/kb/HE57

It looks like they might still have it...

http://store.apple.com/us/product/MC573 ... MTY1NDAzOA

If it's a core Duo & not a Core2Duo, then it'll only run in 32 bit mode.

PS. with an external drive ^ installing 10.5 or 10.6, you might be able to recover/migrate Quark & such.


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PostPosted: Tue Jul 15, 2014 7:27 am 
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Progress Update:

I've sent Antland an Apple disc image of the Emergency Boot & Utilities disk I created on a thumb drive for my MacBook. I'm currently uploading to my website server a disc image of the original OS 10.6.3 install DVD for MacBook.

We'll see what happens. I'll update again later.

Thanks again!

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PostPosted: Tue Jul 15, 2014 7:30 am 
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Great...


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PostPosted: Thu Jul 17, 2014 5:20 am 
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Nothing new to report yet. [EDIT] Not true. Antland is going to use what I believe is a PC app called ISO Maker, so he can burn bootable DVDs with the Mac disc images I sent him. (His wife, with the laptop in question, runs Mac for her business. He runs PC for his, but also does OK in Mac.) Like everyone, when he's busy with his own work, the crashed MacBook drops in priority. [END EDIT]

But, guys, thank you for the great posts addressed to Antland. In my email to him suggesting he at least visit here, I talked up how helpful you folks have been. Here, he logs on and finds all this terrific useful background and info waiting for him.

Very much appreciated. Thanks!

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PostPosted: Thu Jul 17, 2014 8:32 am 
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OK, great, a Mac DVD can be burnt on a PC, we're hoping the best here, & waiting to hear the outcome! :)


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PostPosted: Thu Jul 17, 2014 9:58 am 
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It appears Antland's problem is a fairly common one. Googling 'mdsync launch failure' turned up this page from the Apple forums [https://discussions.apple.com/message/7905056], which yielded the following suggestion:

Quote:
Restart with the Command and S keys held down, and enter the following commands:

/sbin/mount -uw /
/sbin/chown root:admin /
/sbin/chmod 1775 /
/sbin/fsck -yf /
#repeat fsck until no error messages are displayed#
reboot

Is this something Antland should try?

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PostPosted: Thu Jul 17, 2014 10:31 am 
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Definitely.


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PostPosted: Thu Jul 17, 2014 10:51 am 
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I don't know about the chmod or chown lines, those could end in misery.

/sbin/fsck -yf /
/sbin/mount -uw /

are (basically) displayed when you startup in single user mode. I do recommend running fsck until it doesn't report any errors.


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PostPosted: Thu Jul 17, 2014 12:01 pm 
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/sbin/chown root:admin /
/sbin/chmod 1775 /

Is for if the drive was changed to No Access somehow, I don't see how it could hurt... unless the part of the Disk where that is stored is the problem.


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PostPosted: Thu Jul 17, 2014 1:27 pm 
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My concern was that if the lines contained incorrect information, then that could create more problems since you'd be setting the owner and permissions to invalid values.

I don't normally look at permissions on / so I don't know what they are off the top of my head. When I give advice I try to limit it to stuff I know for sure is correct. :) I certainly didn't intend it to be a knock against you BD, or even questioning your suggestion, I just personally don't know if they're right or not.


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PostPosted: Thu Jul 17, 2014 2:14 pm 
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Oh, & I wasn't trying to counter your advice either, & do agree the typing & hidden spaces are extremely important.

I'm always grateful for your input, I don't "know" much & would hate to be wrong... especially when trying to help! :)

https://discussions.apple.com/message/19524156


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PostPosted: Mon Aug 04, 2014 7:56 am 
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Final update: Antland wound up replacing the MacBook HD. I had suggested to him the possibility of at least reclaiming what he could from the original HD by using one of those 'pigtails' to connect the drive to a USB port, but in looking at the terminals on the original HD from my MacBook, I'm not sure the pigtail would fit.

Thanks, everyone, for your input and assistance. Much appreciated!

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PostPosted: Mon Aug 04, 2014 9:08 am 
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Quote:
I'm not sure the pigtail would fit.

As far as I know, this should fit any SATA drive, even 2.5" ones...

http://www.ebay.com/itm/USB-2-0-to-IDE- ... 0550148600


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PostPosted: Mon Aug 04, 2014 6:44 pm 
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Not only SATA, but PATA/IDE as well, including all 2.5" and 3.5" variants.

A shame those things are disappearing in favor of SATA exclusive docking bays.


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